Terms & Conditions

Last Updated: April 2026
Welcome to Botanique. By accessing or using our website, products, or services, you agree to the following Terms & Conditions. Please read them carefully. If you do not agree, you may not use our site.

1. Use of the Website
By using our website, you confirm that:
• You are at least 18 years old
• You will use the site for lawful purposes only
• You will not attempt to disrupt or interfere with website functionality
We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

2. Product Information
We strive to provide accurate product descriptions, pricing, and availability. However:
• Colors may appear differently depending on your device
• Product availability may change without notice
• We reserve the right to modify or discontinue products at any time

3. Orders & Payments
When placing an order, you agree that:
• All information provided is accurate and complete
• You are authorized to use the payment method provided
• Orders may be canceled or adjusted if fraudulent activity is suspected
Payments are processed securely through trusted third‑party providers.

4. Intellectual Property
All content on the Botanique website—including text, images, logos, graphics, and product designs—is the property of Botanique and protected by copyright and trademark laws.
You may not copy, reproduce, or distribute any content without written permission.

5. User Content
If you submit reviews, comments, or other content:
• You grant Botanique a non‑exclusive, royalty‑free license to use, display, and share the content
• You confirm the content does not violate any rights or contain harmful material
We may remove content that violates our guidelines.

6. Third‑Party Links
Our website may contain links to external sites. Botanique is not responsible for the content, policies, or practices of third‑party websites.

7. Limitation of Liability
To the fullest extent permitted by law, Botanique is not liable for:
• Any indirect, incidental, or consequential damages
• Losses resulting from website use, product use, or inability to access the site
All products should be used as directed. Discontinue use if irritation occurs.

8. Indemnification
You agree to indemnify and hold Botanique harmless from any claims, damages, or expenses arising from your use of the website or violation of these Terms.

9. Changes to Terms
We may update these Terms & Conditions at any time. Continued use of the site indicates acceptance of the updated terms.

10. Contact Us
For questions about these Terms, contact:
Botanique Customer Care
Email: support@botaniquebeauty.com
Dallas, Texas, USA

Botanique – Refund & Return Policy
Last Updated: April 2026
At Botanique, we want you to love your products. If something isn’t right, we’re here to help.

1. Eligibility for Returns
Due to the nature of beauty and skincare products, we accept returns under the following conditions:
• Items must be unused, unopened, and in original packaging
• Return request must be made within 14 days of delivery
• Proof of purchase is required
Opened or used products cannot be returned for safety and hygiene reasons.

2. Non‑Returnable Items
We cannot accept returns on:
• Used or opened products
• Sale or clearance items
• Gift cards
• Digital products or services

3. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect:
• Contact us within 7 days of delivery
• Provide photos of the issue
• We will replace the item or issue a refund at no cost to you

4. Refunds
Once your return is received and inspected:
• Approved refunds will be issued to your original payment method
• Processing time may vary depending on your bank or payment provider
Shipping fees are non‑refundable unless the return is due to our error.

5. Exchanges
We currently do not offer direct exchanges.
If you need a different item, please return the original (if eligible) and place a new order.

6. Return Shipping
• Customers are responsible for return shipping costs unless the item was damaged or incorrect
• We recommend using a trackable shipping service

7. How to Start a Return
Email us at support@botaniquebeauty.com with:
• Order number
• Reason for return
• Photos (if applicable)
Our team will provide return instructions.

8. Contact Us
For questions about returns or refunds:
Botanique Customer Care
Email: contact@botaniqueus.com
Dallas, Texas, USA