Botanique – Refund & Return Policy
Last Updated: April 2026
At Botanique, we want you to love your products. If something isn’t right, we’re here to help.
1. Eligibility for Returns
Due to the nature of beauty and skincare products, we accept returns under the following conditions:
• Items must be unused, unopened, and in original packaging
• Return request must be made within 14 days of delivery
• Proof of purchase is required
Opened or used products cannot be returned for safety and hygiene reasons.
2. Non‑Returnable Items
We cannot accept returns on:
• Used or opened products
• Sale or clearance items
• Gift cards
• Digital products or services
3. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect:
• Contact us within 7 days of delivery
• Provide photos of the issue
• We will replace the item or issue a refund at no cost to you
4. Refunds
Once your return is received and inspected:
• Approved refunds will be issued to your original payment method
• Processing time may vary depending on your bank or payment provider
Shipping fees are non‑refundable unless the return is due to our error.
5. Exchanges
We currently do not offer direct exchanges.
If you need a different item, please return the original (if eligible) and place a new order.
6. Return Shipping
• Customers are responsible for return shipping costs unless the item was damaged or incorrect
• We recommend using a trackable shipping service
7. How to Start a Return
Email us at support@botaniquebeauty.com with:
• Order number
• Reason for return
• Photos (if applicable)
Our team will provide return instructions.
8. Contact Us
For questions about returns or refunds:
Botanique Customer Care
Email: contact@botaniqueus.com
Dallas, Texas, USA